Modern governments across Europe must orchestrate an evolving array of services and functions required to support millions of people, often with a pressure to “do more with less” and under the glare of public scrutiny.

The pressure to harness technology to transform is as evident in government as it is in any modern organisation, although the complexity and reach of government is arguably more significant. Ongoing uncertainties around Brexit are likely adding to the challenge of transforming operational models and efficiency.

Following “Smart Government – the Big Balancing Act” released in early 2018, this research explores the progress government departments in the UK are making in using data and digital technology to transform operations and outcomes highlighting how foundations, such as data infrastructure and operating paradigms need to evolve over the next five years in order for modern government to meet its transformation objectives and serve everyone. This report is part of a larger study across Europe, which includes UK, Germany, France, Spain, Italy and the Netherlands and discusses the viewpoints of over 100 IT leaders in UK Central Government, exploring the implications for government departments moving forwards

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